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CamSpinner Troubleshooting

If you have trouble using CamSpinner, try the following solutions.

I am not able to get CamSpinner to put the WebCam files in the subdirectory on my site.

CamSpinner will not create subdirectories on the server. Before uploading to a new subdirectory you need create the directory using an FTP client.

The webcam image is not fully updated when the page refresh.

Depending on your FTP upload transfer speed to the web server it may be recommendable to use an image update value of 12 seconds or higher in the WebCam Settings : Server tab, and not to use the highest values in the "Image Quality" and "Image Size" sliders in the WebCam Settings : Page tab. Some web space providers may not accept too much frequent uploading of files.

CamSpinner sometimes stops uploading images to the web server.

Depending on your FTP upload transfer speed to the web server it may be recommendable to use an image update value of 12 seconds or higher in the WebCam Settings : Server tab, and not to use the highest values in the "Image Quality" and "Image Size" sliders in the WebCam Settings : Page tab.

It is also recommendable change the the settings in System Preferences Energy Saver to:
• Set the "Put the computer to sleep" value to "Never" when the webcam is enabled
• Uncheck the option "Put the hard disk(s) to sleep when possible"

Note that some web space providers may not accept too much frequent uploading of files to the server.

CamSpinner System Requirements:
• Mac OS X 10.4 or higher
• QuickTime 7 or higher
• Apple iSight camera or a QuickTime-compatible web cam
• Web cam publishing requires FTP access to a web server or Mac OS X Web sharing


Optima System CamSpinner™ Copyright 2012 Optima System. All rights reserved.